London Lib Dems have revealed that passengers using Oyster Pay As You Go were ripped off by millions of pounds last year at tube and train stations across the capital. Passengers wrongly faced maximum fares for their journeys at every London Underground and National Rail station, with the weekly amount of incorrectly charged maximum fares exceeding more than £1m.
Across London Underground, National Rail network stations, the DLR and London Overground stations the total amount of maximum fares charged reached a staggering £63,950,000 in 2011.
The figures were obtained by Liberal Democrat Deputy Mayoral candidate and Leader of the Liberal Democrat London Assembly Group, Caroline Pidgeon.
Commenting, Caroline Pidgeon said:
“This level of overcharging is totally unacceptable. There is something very seriously wrong when each and every week Londoners are ripped off by so much.
“Why has Boris Johnson, who has been chair of Transport for London, not taken this seriously in the last four years?
“Of course in some cases passengers might forget to touch in and touch out, but such huge levels of overcharging clearly demonstrate that there are structural problems with how Oyster is operating. We know for a fact that at some stations, especially when the stations are very busy, maximum fares are automatically set for everyone passing through.
“It is time TfL stopped putting all the blame for Oyster overcharging on to passengers and started to recognise that they have a responsibility to ensure honest passengers are not ripped off. “And where Oyster overcharging does take place it must be far easier for people to claim a refund.
“TfL should stop treating the level of Oyster overcharging as a state secret. The figures should be regularly published at every station, so that passengers are alerted to this serious problem.”
The figures were obtained following a Freedom of Information request, which Transport for London has been refusing to answer for over four weeks, breaching requirements of the Freedom of Information Act. The Mayor of London has also been incredibly evasive in answering a series of written questions submitted by Caroline Pidgeon.
The top ten National Rail stations where passengers were ripped off in 2011 were:
- Waterloo £1,996,000
- London Bridge £1,619,000
- Victoria £1,184,000
- Stratford £1,139,000
- Liverpool Street £1,036,000
- Clapham Junction £734,000
- Charing Cross £729,000
- Wimbledon £554,000
- East Croydon £533,000
- Vauxhall £423,000
The top 10 London Underground stations where passengers were ripped off in 2011 were:
- Bank £1,398,000
- Kings Cross £1,126,000
- Oxford Circus £1,049,000
- Liverpool Street £1,045,000
- Victoria £938,000
- Waterloo £620,000
- London Bridge £598,000
- Piccadilly Circus £550,000
- Euston £547,000
- Leicester Square £517,000
In 2011 the number of ‘incomplete journey charges’ at local Underground stations were 119 at Woodford and 91 at South Woodford.